Shipping policy

Refund Policy

At Rhino Horn Coffee, your satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help.

Returns

You have 30 calendar days from the date you received your item to request a return.

To be eligible for a return, the item must be unused, in the same condition you received it, and in its original packaging.

Non-Returnable Items

The following items cannot be returned:

Perishable goods (e.g., food, flowers)

Personalized or custom-made products

Digital products and downloads

Gift cards

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7–10 business days.

Exchanges

We only replace items if they are defective or damaged.

If you need to exchange it for the same item, please contact us at [your contact email].

Shipping

You are responsible for paying your own shipping costs for returning your item, unless the return is due to our error.

Shipping costs are non-refundable.